Speed of Transaction
A simple airline reservation where you know the details will take about 2 minutes when booked with a travel agent but will take about 20 minutes longer when booked on the net. In busy offices this is important and the cost of 20 minutes of your staff time will probably exceed the agents fee.
This is because systems used by agents are so much quicker than the Internet. In addition
In addition any corrections/questions/subsequent problems we are at the end of the phone- you do not need to wait for an e-mail reply. Indeed a simple query may take one phone call or several e-mails to resolve.
Should the details not all be known then our service becomes even more useful and better value for money. It may take a visit to several sites to research the itinerary you require and can you then be certain that you have looked at all options? We are normally able to offer a comprehensive selection of airlines/prices/timings for you to select the most suitable and again all in a couple of minutes.
On lengthy or complex itineraries an agent really comes into his own. The itinerary will quickly be put together, price quoted, visa, health requirements given, and hotels or car hire offered.
Occasionally it is best to calculate a fare in a variety of ways to get the most advantageous fare and that is the agents time not the travellers/secretaries time.
Changes/add on’s are also much quicker when made by an agent.