Regular travellers will have
been caught up in situations totally out of their
control. Many will remember the disruption caused by snow,
strikes, volcanic ash, and more recently foreign strikes.
Problems will continue to arise and you are quite likely to get
People who book on the internet and encounter a problem have to look after
themselves whereas if you book through a travel agent you have someone
else to call on for assistance. Have you been told at an airport
that your flight has been cancelled?
Passengers are told to queue at a ticket desk, a queue of perhaps 200 people. You may have
noticed that some reach for their mobile and call their travel
agent. The agent makes the best possible alternative
reservation and the passenger then leaves the queue.
Those remaining in the queue would be left with
less desirable options when they eventually get to the desk.
Yes, travel agents make a nominal charge for their services, but the
above illustrate the worth of that fee. Calling your agent is
speedier than searching the internet for the best fare,
allowing your staff to be employed more profitably. In any case
agents look for cheaper fares,
and have access to fares not available to the public. The result is, over time, our fees are paid for by fare
savings. We also provide uniform billing, comprehensive management
reports, and a one stop service. Just phone 01689 822332
for a helpful, efficient service.
See article published in Institute of Directors 'Growing
Business' Handbook. Transit Travel Talk